Check out our customer feedback…
Annual Satisfaction Survey 2024 – conducted in January 2025 and sent to all customers who have received a utility search from Cornerstone during 2024. Total number of respondents: 184
How convenient is Cornerstone Projects to use?
“We are a company of M&E Design engineers and I used your service last year for the first time. I work in the admin team, so not an engineer. I assisted with a search for one of our engineers and needed some assistance from Cornerstone regarding the application.”
– Telecomms Designer/Contractor
“The service is excellent. The team I was in at my old job used to do all the work manually and it is much more cost effective to use the Cornerstone service.”
– Major Highways Contractor
How would you rate the quality of Cornerstone Projects’ service?
“Fantastic service & the team are extremely helpful, especially in a pinch!”
– Utility Contractor
“The team at Cornerstone are very accessible and professional, and the service they offer is first class.”
– Telecomms Designer/Contractor
How would you rate the speed of the Cornerstone Projects’ service?
“Their turnaround time is very good, and the reports they provide are very detailed.”
– Consulting Engineer
How would you rate the value for money of the service?
“Think all works well. As ever its cost and speed of delivery and innovative evolving services that can make a company stand out from others in the market.”
– Environmental consultancy
“We have received an excellent service from Cornerstone over the past year and will continue to use them for our upcoming 25/26 contracts.”
– Utility Contractor
How likely is it that you would recommend this service to a friend or colleague?
What is Net Promoter Score?
Net Promoter Score (NPS) works by gauging customer loyalty through a single question survey, measuring the likelihood of a customer recommending a company’s products or services. Respondents rate their likelihood on an 11-point scale, from 0 to 10, and are categorized into Promoters (9-10), Passives (7-8), and Detractors (0-6). The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters, resulting in a score between -100 and +100.
For 2024 Cornerstone received the following:
Total respondents = 184
Score of 10 = 83 (Promoters)
Score of 9 = 45 (Promoters)
Score of 8 = 47 (Passive)
Score of 7 = 47 (Passive)
Score of 6 or below = NONE (Detractors)
Will you be using Cornerstone Projects again in the future?
This year, we have created a document that essentially answers the majority of comments that we received. We have included this as a PDF that you can view here.