System Improvement Nearing Completionby Jim
April 5, 2019
Final Customer Testing
We have now finished our internal testing and a small number of our customers are currently testing the new process for us so we can iron out any process issues. Feedback so far has been great and we hope to have the IT development complete in the next 2 -3 weeks and then deploy to the live service.
A reminder of the new improvements
We have taken the decision to further improve our customer experience by introducing a simple but powerful mapping interface to our enquiry system.
The new interface will provide the following benefits:
- No need to provide grid references – providing a postcode will open a location map and give a grid reference.
- No need to produce and upload plan (although you can if it’s easier)– you will now be able to draw the site boundary on the map system.
We have also simplified the process for choosing the search options making it quicker and easier to use.
The successful introduction of the mapping interface will enhance our enquiry process and save our customers’ precious time and effort. We believe these improvements maintain our position as an innovative market leader in the provision of utility searches.