We have taken the decision to further improve our customer experience by introducing a simple but powerful mapping interface to our enquiry system.

The new interface will provide the following benefits:

  • No need to provide grid references – providing a postcode will open a location map and give a grid reference.
  • No need to produce and upload plan (although you can if it’s easier)– you will now be able to draw the site boundary on the map system.

We have also simplified the process for choosing the search options making it quicker and easier to use.

The IT development is nearing completion and we will soon have a test site for full user experience testing.

We will work with a small number of regular customers to gain feedback before we sign off on the IT development and upgrade the live website. All things going well, we should have concluded the feedback phase in the next 6 weeks and hope to have this live in 6-8 weeks’ time.

The successful introduction of the mapping interface will enhance our enquiry process and save our customers’ precious time and effort. We believe these improvements maintain our position as an innovative market leader in the provision of utility searches.



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