Customer satisfaction is crucial to Cornerstone Projects.
Every January we check in with our customers to measure how we are performing and to better understand their experience of our service.
Providing an exceptional service is essential to us. It drives repeat business, builds long-term loyalty, and generates positive word-of-mouth recommendations — a powerful and cost-effective form of marketing. As a small business, referrals are especially important, as we simply cannot match the marketing budgets of some of our larger competitors.
This year’s survey results are now available on our website here.
The results also highlight areas where we can improve and help us better understand the priorities of our customers.
Each year we review the feedback carefully and update our Comments and Actions document, which can also be accessed here. This aims to address some of the common queries and themes raised through the survey.
Brought in to help take the business to the next level! His role is to improve lead generation and customer satisfaction from over 8,500 registered clients. Jim loves interacting with potential and existing clients and has a wealth of marketing and sales experience through his previous roles at O2, the RAC and TalkTalk. Jim holds a BA (Hons) Business Studies degree majoring in Marketing. A season ticket holder at Liverpool FC and a keen golfer, Jim also loves the gym!