The Client – South Yorkshire based D & G Utilities
D & G Utilities are based in Thurnscoe, South Yorkshire. They are a small growing business focusing on laying gas and water mains and connecting and disconnecting services on behalf of utility companies and commercial companies.
They have been in business since 2011 and are made up of a small team of designers and engineers, all extremely busy and working to a hectic schedule.
The Problem – How To Achieve A Smoother Utility Search Process To Avoid Delays
To ensure profitability they must ensure the jobs are completed without delay.
They readily admit that the administration side is not their strength – they are more comfortable on the tools laying gas and water mains.
They know that their program of works does involve the need for utility searches (for health and safety reasons) and administrating any road opening licenses required with the council (known as Section 50s). Moreover, they must quote for all works before confirming any orders.
The Solution – Outsource Utility Searches To Cornerstone To Free Up Valuable Time
D & G Utilities have been working with Cornerstone Projects for over a year. They now obtain utility search quotes through Cornerstone’s on-line quote solution (quotes confirmed by email in as little as 20 minutes). Depending on the location of the works, their utility searches can be completed in 1-5 working days.
As Craig Morton, Operations Manager for D & G Utilities, declares…
Cornerstone’s utility searches are quick and cheap. They have a slick process for requesting quotes which allows us to get our tenders in quickly and accurately.”
Their Section 50 requests are also fully dealt with by Cornerstone. Cornerstone are well-versed in ensuring the request is completed quickly and smoothly. Some of the councils differ in their process and approach and experience is essential for a successful outcome.
Craig goes on to say…
“We wouldn’t know where to begin with road opening licenses. We work in different areas managed by different councils all the time and it’s extremely difficult to understand the charging model and the application process. It’s safe to say that the team at Cornerstone have saved our bacon at times!”
The Outcome – A Significant Increase In Spare Time To Focus On Projects
Working with Cornerstone has helped D & G Utilities work in a more efficient and effective way.
D & G Utilities have saved considerable time (and therefore cost) in their utility searches when they moved from trying to cope with this in-house. They also receive them quicker which has helped prevent any project delays and there are no issues with quality.
The Section 50 process has also saved considerable administration time internally as well as avoiding delays and errors within the application process.
As Craig concludes…
“Cornerstone are now fundamental in the day to day management of our business. Their service is second to none.”